As a beneficiary of Fundi, South Africa’s leading specialist in education finance and fund management solutions, it’s essential to keep track of your balance.
Knowing your balance helps you plan and manage your finances effectively.
In this article, we’ll guide you through the process of checking your Fundi balance.
Why Check Your Fundi Balance?
let’s quickly explain why checking your Fundi balance is important:
- Financial planning: Knowing your balance helps you plan and budget for your education expenses.
- Avoiding penalties: Checking your balance regularly ensures you don’t miss payments, avoiding penalties and interest charges.
- Monitoring transactions: Regularly checking your balance helps you detect any suspicious transactions or errors.
Methods to Check Your Fundi Balance
Fundi offers several convenient ways to check your balance. Choose the method that suits you best:
Online Portal
The Fundi online portal is a secure and easy way to check your balance. Follow these steps:
- Visit the Fundi website: Go to the Fundi website and click on the “Login” button.
- Enter your credentials: Log in with your username and password.
- Navigate to your account dashboard: Once logged in, click on your name or profile picture to access your account dashboard.
- View your balance: Your current balance will be displayed on the dashboard.
Fundi Mobile App
The Fundi mobile app is a convenient way to check your balance on the go. Here’s how:
- Download the Fundi app: If you haven’t already, download the Fundi mobile app from the App Store (for iOS devices) or Google Play Store (for Android devices).
- Log in to the app: Open the app and log in with your username and password.
- Access your account dashboard: Once logged in, tap on your name or profile picture to access your account dashboard.
- View your balance: Your current balance will be displayed on the dashboard.
SMS Notification
Fundi offers an SMS notification service that allows you to receive your balance via SMS. To register for this service:
- Dial the Fundi USSD code: Dial *120# on your mobile phone.
- Follow the prompts: Select the option to register for SMS notifications.
- Enter your details: Enter your Fundi account number and mobile phone number.
- Confirm registration: Confirm your registration by responding to the SMS sent by Fundi.
Once registered, you can request your balance by sending an SMS with the keyword “BAL” to the Fundi SMS number (31973).
Fundi Customer Service
If you’re having trouble accessing your balance through the online portal, mobile app, or SMS notification, you can contact Fundi’s customer service team for assistance.
- Call the Fundi call centre: Dial 0860 263 786 (Monday to Friday, 8 am to 5 pm).
- Email Fundi: Send an email to info@fundi.co.za.
- Visit a Fundi branch: Visit your nearest Fundi branch for in-person assistance.
If you encounter any issues while trying to check your Fundi balance, here are some things you can try:
- Incorrect login credentials: Ensure you’re using the correct username and password. If you’ve forgotten your login details, use the “Forgot Password” feature to reset your password.
- Account locked: If your account is closed, contact Fundi’s customer service team to help you unlock it.
- Technical issues: If you’re experiencing technical issues, try clearing your browser cache or restarting the Fundi mobile app.
Checking your Fundi balance is a simple process that can be done through various channels.
How often can I check my Fundi balance?
You can check your Fundi balance as often as you like using any of the methods outlined in this article.
Can I check my Fundi balance on behalf of someone else?
No, you can only check your own Fundi balance. If you’re trying to check someone else’s balance, you’ll need to obtain their permission and login credentials.
What if I need to remember my Fundi login credentials?
If you’ve forgotten your Fundi login credentials, use the “Forgot Password” feature on the Fundi website or mobile app to reset your password. You’ll need to provide the username and email address associated with your Fundi account.
Can I check my Fundi balance from outside South Africa?
Yes, you can check your Fundi balance from outside South Africa using the Fundi online portal or mobile app. Log in with your username and password, and you’ll be able to access your account information.
How long does it take to receive my Fundi balance via SMS?
Once you’ve requested your Fundi balance via SMS, you should receive a response within a few minutes. Please note that SMS delivery times may vary depending on your mobile network provider.
What if I’m experiencing technical issues with the Fundi online portal or mobile app?
If you’re experiencing technical issues with the Fundi online portal or mobile app, try clearing your browser cache or restarting the app. If the problem persists, contact Fundi’s customer service team for assistance.