Submitting documents through the Fundi App can be stressful, especially when it suddenly crashes in the middle of the process.
This situation is frustrating, and it can cause delays or even loss of progress if not handled properly.
You will find a clear step-by-step guide in this post on what to do immediately after the crash, how to prevent it from happening again, and what actions to take if it keeps crashing.
Why Does the Fundi App Crash While Submitting Documents?
Before taking action, it helps to understand why the app may be crashing. Here are some possible reasons:
Poor Internet Connection
If your network is weak or unstable, the upload process may be interrupted, causing the app to freeze or crash. Uploading documents requires a strong internet connection. If the connection drops or fluctuates during submission, the app might stop working correctly.
Outdated App Version
Using an old version of the Fundi App can lead to errors. Developers release updates to fix bugs, improve performance, and support new devices. If your app hasn’t been updated in a while, it may not function as expected when you try to upload documents.
Device Compatibility Issues
Your phone may not meet the minimum requirements to run the app smoothly. If the device’s memory (RAM) is low or the operating system is outdated, the app may crash when performing heavy tasks like document uploads.
App Glitches or Server Downtime
Sometimes, the issue is not with your phone or connection. The Fundi App servers may experience downtime or high traffic, which can cause the app to crash temporarily.
Immediate Steps to Take When the Fundi App Crashes
Step 1: Reopen the App
After the crash, try reopening the Fundi App. In some cases, your previous action (like uploading a document) may have been saved. Check the document submission section to see if your file was uploaded before the crash.
Step 2: Re-upload the Documents
If the document is missing or the upload didn’t complete, try uploading it again. Make sure your file is in the correct format (usually PDF or JPEG) and within the size limit. Re-uploading after a crash is often successful, especially if the issue was temporary.
Step 3: Check Your Internet Connection
Verify that you’re connected to a strong and stable internet source. Use Wi-Fi if mobile data is unstable. If the connection is weak, move to a location with better coverage or wait until the network improves before uploading again.
Step 4: Restart the App or Your Phone
If the app keeps crashing after reopening, close it completely and restart your device. Restarting helps clear background processes that may be affecting performance.
Step 5: Log Out and Log In Again
Sometimes, the session may be corrupted after a crash. Logging out and logging in again can refresh your session and allow you to continue your document submission.
How to Prevent the Fundi App from Crashing in the Future
Update the Fundi App Regularly
Always keep your Fundi App updated to the latest version. App updates often include performance improvements and bug fixes that can stop crashes from happening again.
Go to the Google Play Store or Apple App Store, search for “Fundi,” and click “Update” if a new version is available.
Clear Cache and App Data
Cached files can build up over time and cause performance issues. To prevent crashing, clear the app cache from your phone settings. On Android, go to Settings > Apps > Fundi > Storage > Clear Cache. For iOS, you may need to uninstall and reinstall the app to clear the data.
Use a Strong Internet Connection
Avoid uploading documents when your internet is slow or unstable. Choose a reliable Wi-Fi network or ensure your mobile data signal is strong before starting the upload process.
Avoid Multitasking While Using the App
Switching between multiple apps or running many background tasks can reduce your phone’s performance. When uploading documents, close other apps to make sure the Fundi App has enough resources to run smoothly.
Ensure Your Device Has Enough Storage and Memory
Check your phone’s storage and RAM usage. If your device is low on space or memory, the app may crash under heavy operations like document uploads. Delete unused files or apps to free up space.
What to Do If the Fundi App Keeps Crashing Repeatedly
Uninstall and Reinstall the App
If the app crashes every time you try to upload documents, uninstall it completely from your device, then reinstall it from the official app store. This ensures you have a fresh installation with the latest features.
Contact Fundi Support
If reinstalling doesn’t work, reach out to the Fundi App support team. You can usually contact them through the app (if it opens), their website, or via email. Provide specific details like:
- Your device model and operating system
- When the crash happened
- The type and size of the document you were uploading
These details help them identify the issue faster and suggest a solution.
Submit Documents Through Another Option
If the app issue continues and you are unable to upload your documents, check if Fundi allows document submission through their website or email. Visit their official site and look for contact details or an upload portal.
Final Thoughts: Stay Calm and Follow the Right Steps
If the Fundi App crashes while you’re submitting documents, don’t panic. Follow the steps listed in this guide to reopen the app, re-upload your documents, and troubleshoot the issue.
Most of the time, crashes are temporary and can be resolved with simple fixes like checking your connection, updating the app, or restarting your device. If problems persist, contacting Fundi Support or trying an alternative submission method will help you complete the process without missing deadlines.