Losing access to your Fundi App can be a stressful experience, especially when you forget your PIN and no longer have access to the email linked to your account. Many users rely on the Fundi App daily to manage their funds, check disbursements, make purchases, or access educational services.
But when you’re locked out due to a forgotten PIN and an unreachable email, the frustration can quickly build up.
This situation is more common than you might think. Whether you lost access to your school email after graduation, forgot your login details, or changed your email provider without updating your Fundi profile, it can leave you stuck. The good news? You’re not alone — and you’re not out of options.
Fundi has put systems in place to help users recover their accounts even without email access. Whether it’s through their customer care line, an SMS verification process, or a visit to a Fundi centre, there are clear, step-by-step methods to get you back into your account.
What Is the Fundi App PIN Used For?
The Fundi App PIN is a 4-digit code that allows you to:
- Log into your Fundi account securely
- Access your fund details
- Make purchases at Fundi partner stores
- Monitor loan disbursements and spending
Without this PIN, you will not be able to open your Fundi App or carry out any activity on your account.
Can You Reset Your Fundi App PIN Without Access to Your Email?
Yes, it is possible. While most password and PIN resets rely on email verification, Fundi provides alternative ways to verify your identity if you no longer have access to your registered email address.
These methods include:
- Contacting Fundi support via phone
- Using the SMS option (if your phone number is still active)
- Visiting a physical Fundi centre for in-person verification
Method 1: Call Fundi Customer Support (Recommended)
The quickest and most direct way to reset your Fundi PIN without email access is to call Fundi’s official customer support line.
Steps to Reset Your PIN via Phone Call:
- Dial +27 860 55 55 44 from your mobile phone.
- When the call connects, tell the agent that you have forgotten your Fundi PIN and no longer have access to your email.
- The agent will ask you to verify your identity. Be ready to provide the following:
- Your full name
- Your South African ID number or passport number
- Your student number (if you’re a student)
- The phone number linked to your Fundi account
- Once your identity is confirmed, the support team will help you reset your PIN. They may also update your email address or assist you with an alternative recovery method.
- You will receive a temporary PIN or a reset code via SMS.
Important Notes:
- Make the call during Fundi’s working hours (Monday to Friday, 08:00 – 17:00).
- Use the same phone number linked to your Fundi account for faster assistance.
Method 2: Use the ‘Forgot PIN’ Feature in the Fundi App (Only If SMS is Active)
If your phone number is still linked to your Fundi account, you may be able to reset your PIN using the SMS verification option.
Steps:
- Open the Fundi App on your phone.
- Tap on “Forgot PIN?”
- Choose the SMS verification method if available.
- You will receive a code via SMS. Enter the code into the app.
- Create a new PIN and confirm it.
This option only works if your phone number is still linked to your Fundi profile. If your phone number has changed, you’ll need to use another recovery method.
Method 3: Send an Email to Fundi to Recover Both PIN and Email Access
If you can still send emails (even from another address), you can write to Fundi support to explain your situation and request help with both PIN and email recovery.
How to Write Your Support Email:
- Send the email to support@fundi.co.za
- Use a clear subject like: “Request for PIN Reset and Email Change – Urgent”
- In the email body, provide:
- Your full name
- Your ID number
- Your student number (if applicable)
- Your phone number
- A short explanation that you forgot your PIN and lost access to the registered email
Fundi’s support team will reply with further instructions. They may ask you to confirm your identity again or send a verification document. Once confirmed, they’ll help reset your PIN and update your email address.
Method 4: Visit a Fundi Walk-In Centre (Last Option)
If you are unable to reset your PIN using phone or email support, visiting a Fundi walk-in centre may be the best solution.
Steps:
- Find the nearest Fundi centre or their physical presence at your school campus.
- Go there with:
- Your valid national ID
- Your student card (if you’re still studying)
- Your mobile phone
- Inform the staff that you lost your Fundi App PIN and have no email access.
- They will ask security questions and verify your identity in person.
- After verification, they will reset your PIN and update your account details.
Tips for Successful PIN Recovery
- Always keep your phone number up to date in your Fundi profile.
- Save Fundi’s customer care number: +27 860 55 55 44
- Avoid trying incorrect PINs repeatedly, as this may temporarily lock your account.
- Use a memorable but secure PIN that is not easy to guess.
- Update your recovery email as soon as you regain access.
Conclusion
How Do I Reset My Fundi App PIN If I Forgot It and Lost Access to My Email?
You can reset your Fundi App PIN without needing your email.
Start by calling Fundi’s customer support or using the SMS option in the app if your phone number is still active.
If these options fail, you can send a detailed email to their support team or visit a walk-in centre. Fundi offers several methods to ensure you get back into your account safely — even without your email address.