Submitting documents through the Fundi App is a fundamental step in securing financial aid for your education. Whether it’s your ID, proof of registration, or academic transcripts, every file matters. But if the app crashes midway through your upload,something that happens more often than you’d think, panic can quickly set in.In that moment, one question becomes urgent: Can you resubmit your documents on the Fundi App, or has your application been compromised?
The short answer? Yes, you can resubmit. But there’s a right way to do it, and if you don’t act carefully, you could face unnecessary delays or even rejection.
Read on the learn:
- Why Fundi uploads fail
- What happens to documents after a crash
- How to check your document status
- How to resubmit correctly and avoid future errors
Let’s make sure your path to funding stays on track, even if your upload didn’t.
Why the Fundi App Crashes During Uploads
The Fundi App is a convenient tool, but like any app, it can malfunction. Crashes are especially common during peak submission periods, when thousands of students are online at the same time.
Common reasons for upload failure:
- Unstable internet connection
- Large or unsupported file types
- Outdated version of the Fundi App
- Device memory overload
- Fundi servers under heavy load
These issues may stop your upload before it’s complete — and unfortunately, you won’t always get an alert.
Does a Crash Mean Your Documents Are Lost?
Not necessarily. If the app crashed before the upload was fully processed, the system most likely didn’t receive your document. That means it’s not visible on your account, not marked as submitted, and won’t be reviewed as part of your application.
So how do you know for sure?
How to check if your document uploaded successfully:
- Open the Fundi App or log in via fundi.co.za
- Navigate to My Documents
- Look for the status next to your file:
- “Uploaded” or “Verified” – You’re good to go.
- “Failed,” “Pending,” or missing – You need to resubmit.
Can You Resubmit Documents on the Fundi App After a Crash?
Yes — Fundi allows resubmission of documents as long as:
- The file hasn’t been verified or locked for review
- The resubmission is done before the application deadline
There is no penalty for resubmitting due to a failed upload, and doing so ensures your funding application continues to move forward.
How to Resubmit Documents After a Crash
Follow these steps to resubmit correctly and avoid a second failure:
1. Reopen the Fundi App and Log In
Use your registered ID or email and password. If you’ve forgotten your login details, reset them through the “Forgot Password” option.
2. Go to the “My Documents” Section
This is where you can view submitted documents and check their status.
3. Identify the Missing or Failed File
If the document isn’t listed, or it’s flagged as “Pending” or “Failed,” you’ll need to re-upload it.
4. Choose the Correct File Format
Accepted file types include:
- JPEG
- PNG
Keep file sizes under 5MB for smoother uploads.
5. Upload the File and Confirm
Tap “Upload” and wait for the confirmation message or success indicator. It’s best to stay on the screen until the upload is complete.
Still Can’t Resubmit? Try This
Sometimes, even after a crash, the app may not allow resubmission. Here’s what you can do:
Clear App Cache and Try Again
On Android or iOS, go to your phone settings → Fundi App → Storage → Clear Cache.
Switch to the Fundi Website
Use the Fundi web portal to upload from a laptop or desktop. It’s often more stable and handles large files better.
Contact Fundi Support
If all else fails, reach out to the Fundi support team:
- 📧 Email: support@fundi.co.za
- ☎️ Phone: 0860 55 55 44
- 🕒 Hours: Monday to Friday, 8AM – 5PM
Tips to Prevent Upload Failures in the Future
Crashes are sometimes out of your control, but these steps can significantly reduce the risk:
Compress and Rename Files
Use tools like SmallPDF, ILovePDF, or TinyPNG to reduce file size.
Name files clearly, e.g.:
- ID_YourName.pdf
- RegistrationProof_2025.jpeg
Use Strong, Stable Internet
Avoid uploading over mobile data in areas with poor coverage. Use Wi-Fi if available, and try uploading during off-peak hours (early morning or late evening).
Keep Your App Updated
Always use the latest version of the Fundi App to avoid bugs and compatibility issues. Updates often improve stability and upload performance.
Frequently Asked Questions
Can I upload the same document more than once?
Yes. Fundi allows resubmissions if a file fails or needs to be corrected.
How will I know if my upload worked?
You’ll see a confirmation message in the app, and your document will appear under “My Documents” with a status of “Submitted” or “Verified.”
Is it safer to upload from a computer?
Yes, desktop uploads through the Fundi website tend to be more stable, especially for large files or slow mobile networks.
Will Fundi reject my application if I don’t notice a failed upload?
Yes — if your documents are missing or incomplete by the deadline, your application can be rejected. That’s why it’s crucial to double-check all uploads.
Final Thoughts: You Can Fix This
If the Fundi App crashes during a document upload, don’t stress — it doesn’t mean your application is ruined. As long as you act quickly and resubmit properly, your documents will be received and reviewed as normal.
Stay calm, follow the right steps, and double-check everything. With a bit of attention and preparation, you can avoid delays and keep your financial aid journey on track.