The Fundi app has become one of the most trusted digital tools for students in South Africa. It helps users manage their student funding, view balances, pay merchants, buy textbooks, and even locate approved vendors. But as helpful as it is, no app is perfect.
Sometimes, users face small problems—maybe the app freezes, doesn’t load, shows the wrong balance, or certain features just stop working.
If something goes wrong, you don’t have to panic or feel stuck. Fundi allows users to report issues quickly and directly so that they can get help and continue using the app smoothly.
Let’s examine exactly how to report a bug or app issue in the Fundi app in 2025, using clear steps and helpful tips.
Why It’s Important to Report App Bugs Quickly
Bugs Make the App Less Reliable
When an app like Fundi starts acting up, it can cause serious delays. You might be unable to check your card balance, make a payment, or upload your banking details. That’s frustrating, especially when you need to act fast.
It Helps the Fundi Team Improve the App
Each time you report a bug, you give the developers a chance to fix it. That fix could help thousands of other students facing the same problem without even knowing it.
Your Issue Gets Solved Faster
The sooner you report a problem, the sooner it can be resolved. You’ll avoid repeating the same steps or waiting around, and your account stays in good shape.
Common Issues Users Face in the Fundi App
Connectivity Problems
Sometimes, the app refuses to load. It might be due to your internet connection, but if you’re connected and it still won’t open, that’s a sign of a technical glitch.
Incorrect Card Balance
Some users have opened the app and found that their balance is missing or showing the wrong amount. This could be a delay in the system or an error that needs to be flagged.
Features Not Responding
Have you tried using the merchant locator or uploading your banking details, but nothing happens? That’s a bug that needs to be reported.
App Crashing on Start
If the Fundi app crashes immediately after launching or when you try to use a specific feature, that’s a sign something is broken.
Payment or Transfer Errors
Issues with making payments to bookstores or service providers are also common. If a transaction doesn’t go through, the support team needs to know.
How to Report a Bug or Problem in the Fundi App
Step 1: Make Sure Your App is Updated
Before you report anything, check if you’re using the latest version of the Fundi app.
- Go to the Google Play Store (Android) or Apple App Store (iPhone).
- Search for “Fundi” and tap “Update” if you see the option.
- New versions often come with bug fixes, so updating may solve the problem instantly.
Step 2: Write Down the Details of the Problem
Don’t just say “the app isn’t working.” Be specific. When reporting, include:
- What exactly went wrong (e.g., “merchant locator shows blank screen”).
- When the issue started.
- What you were doing when the bug happened.
- Your device model (Samsung, iPhone, etc.) and your phone’s OS version.
Step 3: Use the In-App Support Option
- Open your Fundi app.
- Tap on the Menu icon or go to the Settings tab.
- Look for Support, Help, or Contact Us.
- Fill in the contact form and describe the issue in detail.
- If there’s an option to attach screenshots or logs, do it.
Step 4: Report via Email (Alternative Method)
If the app won’t open or you can’t use the help section, try email instead.
- Send an email to: support@fundi.co.za
- Use a subject like: App Bug Report – Balance Not Updating
- In the body of the message, include:
- Your full name
- Your Fundi ID or email linked to the account
- The issue in detail
- Screenshots if possible
Step 5: Message Fundi on Social Media (Optional)
If you need urgent help or don’t get a quick response via email:
- Visit Fundi’s official pages on Facebook, Twitter, or Instagram.
- Send a direct message with your issue.
- Include your contact details and a short summary of the problem.
What Happens After You Report the Problem?
You’ll Get a Response
After you send a message or fill the contact form, Fundi’s support team will get back to you. Usually, you’ll receive a confirmation that your issue was received.
They Will Investigate the Bug
If the issue is new or serious, the technical team may test it on their side. They may even ask you for more information.
Bug Fixes May Come in App Updates
Once the bug is confirmed, the fix might be added to the next app update. That’s why keeping your app updated is so important.
Extra Tips to Avoid Bugs or Crashes
Keep the App Updated
Set your phone to update apps automatically or check manually every few weeks.
Restart Your Phone Regularly
A simple restart can fix temporary issues and improve overall app performance.
Clear App Cache (Android Users)
If your app is slow or not loading properly:
- Go to Settings > Apps > Fundi
- Tap Storage
- Select Clear Cache
Use a Stable Internet Connection
The Fundi app needs internet to load most services. Try to use Wi-Fi or strong mobile data.
Conclusion
If the Fundi app is giving you trouble, don’t ignore it. Reporting bugs helps the technical team make the app better for everyone, and it ensures your account remains safe and functional.
Whether the problem is small or big, you can follow the simple steps outlined in this post to report the issue and get the help you need.
Take a few minutes to describe the problem clearly, attach screenshots if you can, and use the app’s help section, email, or social media. Fundi’s support team is ready to help you—so you don’t have to go through app issues alone.