Fundi is one of South Africa’s top platforms for student funding and educational financial services.
Many students use the Fundi app to upload banking details so they can receive bursaries, allowances, or NSFAS payments directly into their bank accounts.
However, some users have recently faced issues when trying to upload or update their banking information in the Fundi app, especially after the 2025 app update.
Why Uploading Banking Details in the Fundi App Matters
Payment Processing Depends on Verified Bank Info
When you apply for student funding or receive allowances, the Fundi app uses your uploaded banking details to transfer money directly to your account. If the information is missing or incorrect, your payment may be delayed or rejected.
Delays in Disbursement Caused by Upload Errors
If your banking details fail to upload, it could lead to payment delays, missed disbursement dates, or failed transactions. This can affect how quickly you receive funds for tuition, accommodation, or study materials.
Reasons Why Banking Details Upload Fails on Fundi App
Poor Internet Connection
One of the most common reasons uploads fail is an unstable or weak internet connection. If your data or Wi-Fi keeps cutting out, the upload process may not complete properly.
Outdated Fundi App Version
If you haven’t updated your Fundi app to the latest version (April 2025 update), certain features—including the upload tool—may not work as expected.
Wrong File Format or Corrupt Image
Fundi may require a specific file format like PDF or JPG when uploading banking documents. If the file is in the wrong format or is corrupt, it won’t upload successfully.
Mismatched Details With NSFAS or Your Institution
Your banking details must match the details registered with your bursary or funding provider. If there’s a mismatch (like different names or incorrect bank account numbers), Fundi may reject the upload.
Fundi Server or Backend Errors
Sometimes, the issue might be on Fundi’s side. Their servers might be overloaded or under maintenance, which could cause temporary upload problems.
How to Fix Failed Banking Detail Upload on Fundi App
Step 1 – Check Your Internet Connection
Before you do anything else, make sure your internet connection is stable. Use Wi-Fi if possible, or move to a location with a strong mobile signal. Avoid uploading during load-shedding hours or when your data is running low.
Step 2 – Update the Fundi App (April 2025 Version)
Go to the Google Play Store or Apple App Store and check for updates. The April 2025 Fundi update fixed several bugs, including issues with document uploads. Always use the latest version of the app.
Step 3 – Use the Recommended File Format (PDF or JPG)
Convert your bank confirmation letter or statement into a PDF or a high-quality JPG image. Avoid uploading screenshots or overly edited images, as these may be rejected by the system.
Step 4 – Double Check Your Banking Information
Open the document and cross-check your bank account number, name, and branch code. Make sure they match the details you provided when applying for funding or that are on record with NSFAS.
Step 5 – Reattempt the Upload at a Different Time
If the upload fails after trying all the above, wait a few hours and try again. Sometimes, Fundi’s servers may be temporarily down or overwhelmed by high traffic.
What to Do If the Upload Still Doesn’t Work
Contact Fundi Customer Support
If the issue persists, reach out to Fundi directly. They can look into your account and identify what’s going wrong.
- Live Chat: Available in the app (if accessible)
- Email: support@fundi.co.za
- Phone: Call the Fundi helpdesk for direct support
Visit a Fundi Walk-in Branch If Necessary
If you’re close to a Fundi support center, consider visiting in person. Their staff can help you upload your banking details or guide you through the process on-site.
Reach Out to Your Institution’s Financial Aid Office
Your university or college’s financial aid department may also assist. They often have a direct line of communication with Fundi and can escalate your issue if necessary.
Pro Tips to Avoid Upload Failures Next Time
Ensure Your Account Is in Your Name
Fundi does not usually accept third-party banking details. Always use a bank account registered in your full legal name.
Compress Large Files Without Losing Quality
If your PDF or JPG file is too large, try compressing it before uploading. You can use free apps or online tools like Smallpdf or ILovePDF.
Avoid Uploading Screenshots or Unclear Documents
Make sure your documents are clear and readable. Avoid uploading dark photos, tilted images, or blurry screenshots. Use a scanner app if possible.
Upload During Low-Traffic Times (Early Morning or Late Evening)
Try uploading when fewer users are online. This can improve the chances of success, especially if the Fundi servers are under pressure during busy hours.
Conclusion
Uploading your banking details correctly in the Fundi app is very important if you want to receive your bursary or allowance payments on time. If your upload fails, don’t panic. Start by checking your internet, updating the app, and ensuring your file meets the requirements.
If the issue continues, contact Fundi support or visit a branch. Always remember to use correct, verified documents and upload during off-peak hours to avoid further delays.
Getting your banking details right the first time saves you time, stress, and possible payment delays—so follow these steps carefully and stay informed with each Fundi app update.