The Fundi app has become a critical platform for students in South Africa, offering services that assist with managing bursaries, loans, and educational finances.
With the latest update released in April 2025, Fundi has rolled out several powerful new features aimed at improving user experience.
These updates promise to make managing finances easier, from tracking balances to making payments.
Many users are experiencing an issue where they’re unable to see these new features, even after the update. If you find yourself in this situation, you’re not alone.
Why Are You Not Seeing the New Features in the Fundi App?
There could be several reasons why the new features are not showing up on your Fundi app. These reasons can range from outdated software to compatibility issues. Understanding the root cause of the problem will help you find a quick solution and ensure that you can access all the latest features.
1. Your Fundi App is Not Updated to the Latest Version
One of the most common reasons why new features aren’t visible is because your app is not updated to the latest version. Fundi frequently updates its app to add new features, fix bugs, and improve performance. If your app is outdated, it might not support the new features available in the latest version.
How to Update Your Fundi App:
- For Android Users:
- Open the Google Play Store.
- Search for Fundi in the search bar.
- If an update is available, you’ll see an option that says Update. Tap on it to install the latest version.
- For iOS Users:
- Open the App Store.
- Tap on your profile picture in the top right corner.
- Scroll down to see available updates.
- If an update for Fundi is available, tap Update next to the app name.
By updating your app, you’ll gain access to the latest features and improvements introduced in the 2025 update.
2. Compatibility Issues with Your Device
Sometimes, the issue could be with your device itself. The Fundi app might require a newer version of Android or iOS to work properly, and older devices may not support all the features in the latest update. If your device is running on an outdated operating system, it could prevent the app from displaying new features.
How to Check Device Compatibility:
- For Android Users:
- Go to Settings > About Phone.
- Check the Android version your device is running. The minimum requirement for the latest Fundi app features is Android 9.0 (Pie) or later.
- If your Android version is lower than the required version, consider updating your device or switching to a newer model that supports the latest operating systems.
- For iOS Users:
- Go to Settings > General > About.
- Check the iOS version your device is running. The latest Fundi features require iOS 13.0 or later.
- If your device doesn’t meet the requirements, it may be time to update your iOS or consider upgrading your device.
3. Limited Rollout of New Features
Another reason you may not be seeing the new features could be that Fundi has implemented a phased rollout. In many cases, app developers release new features to a small portion of users first to monitor the app’s performance before making it available to everyone. This means it’s possible that some features may not be accessible to all users immediately after the update.
How to Check Feature Availability:
- Official Communication: Fundi often posts updates and news about new features on their official website or social media pages. Check these platforms for announcements about which features are currently available.
- Community Feedback: You can also check online forums or user groups (like Reddit or Quora) to see if other users have reported seeing the features you’re missing. This can help you determine whether the feature rollout is gradual or if there’s another issue.
4. App Cache and Data Issues
App cache and data are stored on your phone to improve the performance of the Fundi app. However, sometimes, this cached data can become corrupted, which may cause the app to malfunction or not show updated features. Clearing the cache and app data can often resolve these issues.
How to Clear App Cache and Data:
- For Android Users:
- Go to Settings > Apps > Fundi.
- Tap on Storage.
- Tap Clear Cache. If the issue persists, tap Clear Data. Keep in mind that clearing data will log you out of the app, and you’ll need to log in again.
- For iOS Users:
- iOS doesn’t allow you to clear cache and data individually. However, you can uninstall and reinstall the app.
- To uninstall, press and hold the Fundi app icon, then tap Remove App.
- Reinstall it from the App Store.
Clearing the cache or reinstalling the app can help ensure that all new features load correctly.
How to Troubleshoot the Fundi App for Missing Features
If you’re still not seeing the new features after performing the steps above, try these additional troubleshooting tips to resolve the issue.
1. Restart Your Device
Restarting your device can help fix temporary glitches and may resolve issues with apps that aren’t functioning correctly. It’s a simple yet effective step to ensure the Fundi app loads all the new features properly.
How to Restart Your Device:
- For Android: Hold the power button and tap Restart.
- For iOS: Press and hold the Side button and either Volume button until the slider appears, then slide to power off. Turn the phone back on after a few seconds.
2. Check Your Internet Connection
If you have a poor internet connection, it can prevent the Fundi app from downloading new updates or features. Make sure you’re connected to a reliable Wi-Fi network or have strong mobile data.
Troubleshooting Your Internet Connection:
- Wi-Fi: Try disconnecting and reconnecting to your Wi-Fi network.
- Mobile Data: If using mobile data, check your signal strength. If the signal is weak, move to an area with better reception or try using Wi-Fi.
3. Reinstall the Fundi App
If none of the above methods work, reinstalling the Fundi app may help resolve the issue. This process removes any bugs or corrupted files that might be preventing the app from displaying the new features.
How to Reinstall the Fundi App:
- Uninstall the app by holding the app icon and selecting Uninstall.
- Go to the Google Play Store or App Store.
- Search for Fundi and reinstall the app.
- Log in and check if the new features are visible.
What Else to Do If You Still Can’t See New Features?
If you’ve tried all the troubleshooting steps and you still can’t access the new features in the Fundi app, there are a few more steps you can take.
1. Contact Fundi Customer Support
If the issue persists, you should contact Fundi’s customer support team. They can provide more specific guidance and help resolve any issues related to missing features.
How to Reach Fundi Support:
- Via Email: Send an email to support@fundi.co.za.
- Phone Support: Call 087 057 0531.
- In-App Support: Open the Fundi app and navigate to the support section for assistance.
2. Monitor for Future Updates
Sometimes, issues with new features are fixed in subsequent app updates. Keep an eye out for new updates in the App Store or Google Play Store and install them as they become available. You can also monitor Fundi’s official communication channels for any announcements regarding bug fixes or updates to the app.
Conclusion
Not being able to see the new features in the Fundi app can be frustrating, but it’s often caused by simple issues that are easy to resolve. By following the steps outlined in this guide, you should be able to troubleshoot and restore access to the latest features.
Remember, keeping your app updated, ensuring your device is compatible, and clearing cache and data can go a long way in ensuring you have the best experience with the Fundi app.
If you’ve tried everything and still can’t access the features, don’t hesitate to reach out to Fundi customer support for assistance. Your satisfaction with the app is important, and Fundi is committed to ensuring that every user has access to its full range of services.